We have co-payment of medical, capped at a certain amount. However, we were informed that the cap comes first then the co-payment and that staff has to key in capped amount instead of paid amount on receipt which does not make sense.
E.g. Capped $50, claimed amount is $45 instead. They are allowed to claim up to $50 after the cap, hence this does not maximise their benefits.
Please include in enhancement to allow staff to key in claim amount as per receipt but have system auto cap it to the preset amount. Co-payment should be activated first instead of cap.